Services
How many times have you sent an e-mail to an online company requesting information, tech support or order information and have waited for your reply for days?
This is a problem for many companies on the Web. This is where we come in.
In today's business climate consumers seek quick service and quality products. Through a range of professional services we offer our clients the ability to immediately strengthen their customer relationships and build their brand and market positioning. We deliver high satisfaction results to help you manage growth or directly reduce costs to your bottom line and improve efficiency.
We will take that very important part of your business and make it the one segment you won´t have to worry about any longer. You can go back to channeling all your attention to the development, sales and distribution of your product.
Customer Services will effectively respond to your customers´ needs of information and support, this being done in a friendly and timely manner, in the hours your business requires. The e-mail responses are guaranteed to be replied within 24 hours. The chat services will be answered promptly, and the call center will be tended to by highly trained customer service representatives.
This will be the smartest business move you have made so far!
Email Support
E-mail has become a prefered means of communication. Consumers today expect quick responses with accurate up to the minute information. Customer Services offers this service for technical support, product-service questions, order information or suggestions.
The amount of customer e-mails to companies as yours increase day to day. We will provide fast, efficient and reliable response to your customer concerns, by guaranteeing a response no more than 24 hours after reception of the e-mail. This will help create strong, long lasting, loyal relationships with your customers.
Chat Support
The chat support functions similarly to popular instant messaging services, only clients are interacting with a live agent representing your company. This way, your customers will have immediate assistance with whatever issues they may have at that moment, increasing online sales. We provide one to one text chat, so your customers will be assisted in buying and resolving their inquiries as needed from your company's website.
There are different service packages, depending on your needs. Some factors to consider are volume of traffic, site complexity and service hours.
Call Center
Our operators provide answers to commonly asked questions.
We maintain a database of frequently asked questions which is modified according to your company's needs. If we are unable to solve the problem, we'll contact your company in order to satisfy your customers request.
Help Desk
Our operators provide answers to commonly asked questions.
We maintain a database of frequently asked questions which is modified according to your company's needs. If we are unable to solve the problem, we'll contact your company in order to satisfy your customers request.
ServiClientes offers businesses and executives the needed hand to complete their objectives. There are three different leves of service, which can be tailored to your needs:
- Basic Service: Meetings arranged and invitations delivered, Follow-up on tasks, travel and rental car bookings, restaurant reservations, task and appointment reminders
- Gold Service: All in basic plus: purchase of office supplies, and gifts; payment of utility bills, handling of simple personal or business correspondence based on instructions, tape and voicemail transcription;
- Platinum Service: All in Gold plus: Preparation of simple spreadsheets, reports, and attendance records, Organization and maintenance of contact lists, Handling of monthly statements, invoicing and billing, personal secretary.
Data Entry
Every business has incredible amounts of documentation that need to be processed. We will help you with the tedious data entry step of the process.
We will enter documents received as faxes, web forms, e-mail, scanned images or hardcopy, done at high production and quality levels; and if your company requires it, we will do data processing for you!
Web Design
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