 What
schedule of support do you offer?
We
offer support 24 hours a day, 7 days a week to accomodate
your company's needs.
What
basic information will be required to set up an e-mail support
account?
For
all support services we require a contact name, phone number
and e-mail address. In addition, we will need the type of
support and the amount of e-mails you currently average per
day.
What
basic information will be required to set up a chat support
account?
For
all support services we require a contact name, phone number
and e-mail address. In addition, we will need to know the
amount of chat calls you currently average per day and the
schedule you wish to have the service available to your customers.
How
will the chat calls be forwarded to your company?
You
will be given a livechat logo which you will paste onto your
site.
What
basic information will be required to set up a call center
account?
As in email and chat support, we require a contact name, phone
number and e-mail address. In addition, we will need to know
the amount of calls you currently average per day and the
schedule you wish to have the service available to your customers.
Is
the service fully personalized to our company's needs?
Yes,
we will work with you to customize the service to meet your
needs. All calls and e-mails related to your account will
be processed only by a CSR that has been trained and certified
as per your account specifications.
Will
I have access to traffic reports?
Yes,
there is an online report where you can find the amount of
calls or e-mails in multiple ranges of dates, the average
time of response of e-mails and the most frequent questions
or concerns.
How
will I access my reports?
Once
your account has been set up, you will be given a password
with which you will have access to the reports to all services.
Is
there a limitation as to the amount of visits to my reports
per month or per  day?
There
are no limitations, you can access your reports as many times
as required.
Can
I add other tasks to a Help Desk services available?
Yes, we will work to meet your and your business’ needs.
How
do I contact my Help Desk Clerk?
There are two ways you can contact your clerk.
- Log
into your account in the “Client Login”,
select the type of task and type the full description in
the instruction box.
- Send
and email with the Customer id in the subject line and the
task type and full description to help_desk@customerservicesonline.com.
Why
create a website?
If you wish to expand your business locally or internationally,
having a web presence is a great way to start. With a well-designed
marketing plan, your website will help you increase your customer
base and offer an immediate contact with clients, distributors,
suppliers and investors. A website is a great tool to gather
valuable information such as customers preferences, direction
in which your target market is heading, comments and suggestions
from users to improve your products/services, etc.
What
is the first step in designing my website?
You
will need to determine the purpose of your site and determine
which qualities you wish your site to reflect. Establishing
the site structure is fundamental for delivery deadline, process
of site creation and contract.
If
I have never structured a site, what should I do?
Our
SEO professionals will assist you in designing and optimizing
your website. .
Why
do I need to optimize my site?
A site with your business and product information alone will
not guarantee your potential customers will find it. Optimization
of your site will increase your ranking which in turn will
increase the possibilities of your customers finding your
website.
How
can I contact Customer Services Online?
In all our pages you will find on the top menu a link to our
Contact Us page where you will find our telephone and fax
numbers, e-mail and postal mailing addresses..
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